Sorry about that! If we sent you an incorrect item in your order, click the “Submit a Request” link and provide us with your name, order number, and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP!

<h1 id="isPasted" style="font-size: 2rem; margin: 2rem 0px 0.5rem; color: rgb(27, 57, 78); font-family: Brandon, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Wrong/Missing Item(s)</h1><span id="isPasted" style="color: rgb(27, 57, 78); font-family: Brandon, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Sorry about that! If we sent you an incorrect item in your order, click the &#x201C;<a href="https://puravidabracelets.kustomer.help/contact/contact-us-rk7ekve4L" rel="noopener noreferrer" style="color: rgb(45, 150, 205); text-decoration: none; transition: color 0.2s ease-in-out 0s; font-family: Brandon, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);" target="_blank">Submit a Request</a><span style="color: rgb(27, 57, 78); font-family: Brandon, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x201D; link and provide us with your name, order number, and the item(s) you&#x2019;re missing or received by accident. We&#x2019;ll handle the issue ASAP!&#xA0;

Wrong/Missing Item(s)

<div id="isPasted" style="color: rgb(27, 57, 78); font-family: Brandon, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 style="font-size: 2rem; margin: 2rem 0px 0.5rem;" id="website-issues">Website Issues</h1>From our experience, most issues with the site are typically related to the web browser being used. So if you&#x2019;re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:<ul style="margin-bottom: 2rem;"><li style="line-height: 1.618rem;">Google Chrome</li><li style="line-height: 1.618rem;">Mozilla Firefox</li><li style="line-height: 1.618rem;">Apple Safari</li></ul>Note: We do notrecommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site. If you&#x2019;re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:<ol><li>Access our site using your browser&#x2019;s safe mode.</li><li>Clear your browser&#x2019;s cache and cookies. (<a data-saferedirecturl="https://www.google.com/url?q=https://support.puravidabracelets.com/hc/en-us/articles/206531153-How-do-I-clear-my-cache-&amp;source=gmail&amp;ust=1534283748999000&amp;usg=AFQjCNGUyNmL6ITQYqh7XDm9-ChaMXVt6Q" href="https://support.puravidabracelets.com/hc/en-us/articles/206531153-How-do-I-clear-my-cache-" rel="noopener" style="color: rgb(45, 150, 205); text-decoration: none; transition: color 0.2s ease-in-out 0s;" target="_blank">Here&#x2019;s how</a>.)</li><li>Disable any add-ons or extensions that might be running.</li><li>Ensure Java has been updated to the latest version, which is available <a data-saferedirecturl="https://www.google.com/url?q=https://java.com/en/download/&amp;source=gmail&amp;ust=1534283748999000&amp;usg=AFQjCNGsichVcTkcorMHjjh6SKXMwDrFnQ" href="https://java.com/en/download/" rel="noopener" style="color: rgb(45, 150, 205); text-decoration: none; transition: color 0.2s ease-in-out 0s;" target="_blank">here</a>.</li></ol>Fingers crossed that these steps help fix any issues you&#x2019;re having! If you need some help performing any of the troubleshooting steps above, contact us by clicking the &#x201C;Submit a request&#x201D; link below.&#xA0;</div>Update<div style="display: flex; justify-content: space-around; align-items: center; width: 2rem; margin: auto; color: rgb(27, 57, 78); font-family: Brandon, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Website Issues

Looking to add some rings to your Pura Vida collection? Here’s a guide to help you pick the right ring size!

<h1 id="isPasted" style="font-size: 2rem; margin: 2rem 0px 0.5rem; color: rgb(27, 57, 78); font-family: Brandon, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Ring Size Chart&#xA0;</h1><span style="font-size: 0.75rem; text-transform: uppercase; color: rgb(147, 159, 168); margin-bottom: 1rem; font-family: Brandon, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LAST UPDATE:MAY 20 2020 3:51PM<div style="color: rgb(27, 57, 78); font-family: Brandon, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Looking to add some rings to your Pura Vida collection? Here&#x2019;s a guide to help you pick the right ring size!&#xA0;&#xA0;<table border="Yes" style="height: 509px; width: 609px;"><tbody><tr style="height: 72px;"><td style="width: 93px; height: 72px;">Diameter (MM)</td><td style="width: 119px; height: 72px;">Circumference (MM)</td><td style="width: 100px; height: 72px;">US / CAD / MEX</td><td style="width: 91px; height: 72px;">UK / AUS</td><td style="width: 86px; height: 72px;">EU</td><td style="width: 101px; height: 72px;">Asia / South America</td></tr><tr style="height: 8px;"><td style="width: 93px; height: 8px;">15.7</td><td style="width: 119px; height: 8px;">49.32</td><td style="width: 100px; height: 8px;">5</td><td style="width: 91px; height: 8px;">J &#xBD;</td><td style="width: 86px; height: 8px;">4950</td><td style="width: 101px; height: 8px;">9</td></tr><tr style="height: 86px;"><td style="width: 93px; height: 86px;">16.5</td><td style="width: 119px; height: 86px;">51.87</td><td style="width: 100px; height: 86px;">6</td><td style="width: 91px; height: 86px;">L &#xBD;&#xA0;M</td><td style="width: 86px; height: 86px;">52</td><td style="width: 101px; height: 86px;">1112</td></tr><tr style="height: 86px;"><td style="width: 93px; height: 86px;">17.3</td><td style="width: 119px; height: 86px;">54.51</td><td style="width: 100px; height: 86px;">7</td><td style="width: 91px; height: 86px;">N &#xBD;O</td><td style="width: 86px; height: 86px;">5455</td><td style="width: 101px; height: 86px;">14</td></tr><tr style="height: 86px;"><td style="width: 93px; height: 86px;">18.2</td><td style="width: 119px; height: 86px;">57.15</td><td style="width: 100px; height: 86px;">8</td><td style="width: 91px; height: 86px;">P &#xBD;Q</td><td style="width: 86px; height: 86px;">57</td><td style="width: 101px; height: 86px;">16</td></tr><tr style="height: 72px;"><td style="width: 93px; height: 72px;">18.9</td><td style="width: 119px; height: 72px;">59.34</td><td style="width: 100px; height: 72px;">9</td><td style="width: 91px; height: 72px;">R &#xBD;</td><td style="width: 86px; height: 72px;">5960</td><td style="width: 101px; height: 72px;">18</td></tr></tbody></table> If you want to print out your own size chart, click <a href="https://bit.ly/PVB-ring-size-chart" rel="noopener noreferrer" style="color: rgb(45, 150, 205); text-decoration: none; transition: color 0.2s ease-in-out 0s;" target="_blank">here</a>! Remember that fit can vary depending on style. If you find your ring doesn&#x2019;t quite fit the way you want it to, you can exchange it for a different size. For our ring exchange process,&#xA0;</div>

Sizing Chart

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